By agreeing to the following you accept and acknowledge that:
Section I: General Information
1.1 Arcbase, its agents, employees, advisors and representatives are not acting as your attorney and cannot provide you with legal advice.
1.2 While you may find the use of our services to be beneficial, as with all important business matters, Arcbase strongly recommends that you seek legal counsel competent to practice law in the applicable jurisdiction to review any documents that you or your corporation may adopt.
1.3 Arcbase does not bear the responsibility for any mistakes, inaccuracies or any other faux pas made by you or anyone acting on your behalf in the information provided to us which may result in any damages, losses or delays of processing.
1.4 Arcbase web site (arcbase.com) is not affiliated with any government, US or otherwise.
1.5 Terms “our”, “ours”, “we”, “us” shall hereby refer to Arcbase.
1.6 Term “you”, “they” shall hereby refer to the viewer, customer, or potential client of Arcbase
Section II: Information Collection
2.1 Arcbase. only collects Personally Identifiable Information (PII) from you if you choose to provide this information to us.
2.2 Personally Identifiable Information (PII) collected with your consent may include, but is not limited to, name, mailing and credit card billing address(es), telephone number, e-mail address, social security number, TIN/EIN, driver’s license number, date and place of birth or other vital event, credit card number, demographic information such as gender or ethnicity, information about parents or spouses which may be associated with a vital event, marital statuses, information relating to any orders you place, or any inquires you may make through our web site. We do not share, sell, rent or trade Personally Identifiable Information (PII) with third parties for their promotional purposes.
2.3 Arcbase reserves the right to request additional Personally Identifiable Information (PII) when required for further processing of your documents.
Section III: Refund Policy and Payment
3.1 Terms “payment”, “compensation”, “paid” shall hereby refer to monetary amount paid for the requested service and shall amount to not less than 90% (ninety percent) of the invoiced amount for the request to be considered contracted.
3.2 Term “Invoiced amount” shall hereby refer to the actual amount for the services requested by you, which may be provided to you via e-mail reply from Arcbase, its agent, employee, advisor and representative or through an actual invoice, printed or electronic copy. The fee provided via our online system shall not be considered as “Invoiced amount” and shall be disregarded for payment purposes.
3.3 Terms “Timely manner”, “shortly” and other terms in reference of contact times shall hereby refer to the period of 24 (twenty four) business hours after the payment have been received by Arcbase.
3.4 Payments via wire, bank or any other transfers, including but not limited to Western Union and Money Gram, shall be considered received on the date the funds are debited to the account of Arcbase or withdrawn from the appropriate transferring authority including, but not limited to Western Union and Money Gram.
3.5 Arcbase. reserves the right to decline a refund request in cases when the documents processed were not accepted due to the fact that mistakes were found in the body of the document made by the owner of the document (1.3 Arcbase does not bear the responsibility for any mistakes, inaccuracies or any other faux pas made by you or anyone acting on your behalf in the information provided to us which may result in any damages, losses or delays of processing)
3.6 Arcbase reserves the right to issue a partial refund* when the customer decides that they no longer require such document in instances when the cancelation request was placed in a timely manner.
3.6.1 Arcbase reserves the right to withhold the appropriate fee for all the processes and services, including preparation, drafting, and other processing services performed prior to cancelation.
3.7 Arcbase reserves the right to decline a refund request after all requested services were performed.
3.8 Disassembling, damaging or by any means tampering or altering documents may and will result in a decline of refund request.
Section IV: Processing and turnaround time
4.1 All processing and turnaround times provided by Arcbase, its agents, employees, advisors and representatives are only advisory estimate and may not and shall not be considered as guarantee. Personal and/or corporate documents issued by the Governmental Agencies are subject to processing time by the corresponding agency/agencies, thus are subject to any delays imposed by such agencies.
4.2 Arcbase shall not be responsible for any delays in processing, if such delay has been imposed by the government agencies as described in section 4.1 above.
Section V: Making a contract with Arcbase
5.1 When you place an order with us, through our online system you are making an offer to contract services of Document Processing Services. Thereafter, you shall receive an auto confirmation e-mail as an acknowledgement of your interest in contracting our services.
5.2 Any orders placed through our online system are acknowledged only as your interest to contract our services and may not be considered as a contract of service.
5.3 The contract of services shall take effect on the date when we have received compensation for the requested services as described in section 3 article 1 (3.1), section 3 article 2 (3.2) and section 3 article 4 (3.4) collectively.
5.4 If the order was placed through our online system and was never paid for as described in section 3 article 1 (3.1), section 3 article 2 (3.2) and section 3 article 4 (3.4) collectively, such order will be considered as non-existent by Arcbase.
Section VI: Mail and Express Couriers
6.1. We do not bear any responsibilities for any damages, losses or delays resulted from actions of the Mail or Courier services.
Section VII: Digital Documents
7.1 "Digital Documents" refers to digital files received by you from us in any form: word, PDF, TIF, GIF, and other formats.
7.2 By purchasing Digital Documents through this site, you are agreeing to these terms and entering into a contract with Arcbase.
7.3 When you purchase Digital Documents you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Documents with anyone else, for any purpose other than the intended purpose of the Digital Document(s) you have purchased.
7.4 Return, refund and cancellation policy for Digital Documents: Our policy is not to offer refunds on Digital Documents. Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your individual request. In the event that we do issue a refund, your access to the said Digital Documents will be revoked.
7.5 Delivery policy: Digital Documents bought through Arcbase are delivered by a choice of two methods via email and/or account access online at arcbase.com.
Section VIII : Other
8.1 Arcbase reserves all other rights.
8.2 Arcbase provides no guarantee of availability of the web server or hosting of the Digital Documents.
8.3 Arcbase reserves the right to vary these terms from time to time.
* Select agency locations may have non-refundable processing fees that will still be charged even if the order is canceled